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Having a real struggle with speedo (Read 1498 times)
Adrian
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Having a real struggle with speedo
01.11.16 at 17:16:04
 
Thought I might try the speedo aqua shorts for my upcoming holiday instead of the usual board shorts.
 
I've seen many unbranded on the net for a lot less money, but in the hopes of making sure they are latex free, I thought I would go with the leading brand.  
Over 2 weeks and several emails they still can't tell me if they are latex free. Their last email referred me to the materials stated on the label "Please be advised that the material composition for each pair of Aquashorts is stated on each product page on our website under 'Material', so you can see what the Aquashorts are made of."  
My understanding is that materials on clothing labels only state the main elements.  
 
Don't manufacturers have a duty to know what their garments are made of and be able to tell the customers that.  
 
I have had this issue with several manufacturers, but I didn't expect it with this company.  
 
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Adrian
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Re: Having a real struggle with speedo
Reply #1 - 04.11.16 at 15:29:47
 
This is still on going, it has now been passed on to management.  
 
This should be an instant answer, Yes or No.  
 
and it's not just Speedo I'm on about, all manufacturing companies should be able to tell you what is in there product. straight away.  
 
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Re: Having a real struggle with speedo
Reply #2 - 04.11.16 at 20:17:42
 
That is ridiculous Adrian.   They must know what materials they are using.
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Adrian
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Re: Having a real struggle with speedo
Reply #3 - 25.11.16 at 09:16:52
 
It's now 6 weeks since my original question, with weekly reminders and still they can't give me an answer.  
 
For a manufacturer that supplied most of the Olympic swimwear, not to know instantly what materials are in their products is appalling.
 
I have had better and quicker answers from back street vendors.  
 
This sort of information should be at their finger tips  Angry  Angry  Angry
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Re: Having a real struggle with speedo
Reply #4 - 25.11.16 at 12:50:45
 
I've asked the same question Arian.   Be interesting to see what happens.   Can any members reading this go onto the web site and ask the question please.
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Re: Having a real struggle with speedo
Reply #5 - 25.11.16 at 17:56:19
 
Thanks for getting in touch with Speedo.
 
At Speedo, we always want to provide the right information in response to enquiries - therefore we have sent your email to the most appropriate team to review and provide a response.
 
As we want to look into your email further, it may take us a little longer to get back to you than our normal 24 hour response time. We appreciate your patience during this time and we will get back to you as soon as we can.
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Re: Having a real struggle with speedo
Reply #6 - 01.12.16 at 13:05:38
 
Dear Bob,
 
Thank you for your patience.
 
If you are looking for a pair of latex free Aquashorts, we would recommend the following:
 
 
    Men's Turbomotion Aquashort  
    Men's Sports Logo Aquashort  
    Men's Classic Aquashort  
    Men's Houston Aquashort  
 
We hope this helps you further.
 
If you require any further assistance please do not hesitate to contact one of the Speedo team on 0345 850 8582 (UK) or +44 1254 277 233 (International) between the hours of 08:00 - 20:00 Monday - Friday.
 
Alternatively our frequently asked questions may help you.
 
Kind regards,
 
The Speedo Customer Service Team
 
However, I am going to ask them if they can guarantee that these are latex free.
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Re: Having a real struggle with speedo
Reply #7 - 01.12.16 at 13:48:42
 
Dear Bob,
 
Thank you for your email.
 
We can confirm that the vendor of these products has stated that they "have a latex free environment and components".
 
We hope this helps you further.
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Adrian
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Re: Having a real struggle with speedo
Reply #8 - 05.12.16 at 16:37:43
 
I got this reply on the 1st Dec  
 
We can confirm that the following shorts are Latex free, and should be suitable
 
 
804510B151 - Allover Digital Panel Aquashort  
810426A833 - Logo Panel Aquashort
810426B066 - Logo Panel Aquashort
804510B153 - Turbomotion Aquashort  
809528A839 - Sports Logo Aquashort  
809528B066 - Sports Logo Jammer  
809528A566 - Sports Logo Aquashort
8007327780 - Essential Classic Aquashort  
8141110001 - Essential Houston Aquashort  
 
persistence finally paid off, they should be able to answer this straight away now .
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